Discussion about this post

User's avatar
MICHAEL's avatar

I served for a time as a Baldrige National Quality Award Examiner...and later "Performance Excellence Program" - examiners are volunteers who have been trained to apply a criteria for performance excellence while examining companies who apply for the award.

At that time I had led companies of my own for 30 years and had certain practices that were informed by my examination of excellent companies and what they do.

I learned that excellent companies share the truth...they take control of the narrative by making sure everyone has the facts...the truth...as much as was possible. And if they got it wrong, then they immediately corrected it.

So this must have been the practice that was highjacked and became a "narrative" - something concocted to sound like the truth but was not the truth and was what the powers thought they could sell that would serve their purpose.

Telling your employees the facts and the truth rather than a narrative is still a best practice for the truly excellent high-performing companies.

ESG of course existed and still does in these excellence companies but it was applied as a value system that a hammer to beat up the board and threaten financial exclusion. Examiners like myself understood that companies with strong value systems could achieve better results because employees were loyal and worked hard for companies that stood for something. Employees know the difference as does our population at large.

Expand full comment
Anthony T's avatar

Very well put. I learn a lot from the connections you present, like the connection between propaganda and voting. I think it was Socrates who said "Democracy is only as good as the education around it." After reading this I start feeling more that the buy-in to the system is a buy-in to 'illusion' as you put it.

Expand full comment
15 more comments...

No posts